For our second Business of Collaboration podcast, we recorded from Stockholm, the capital city of Sweden, at the ISPIM conference (The International Society for Professional Innovation Management). ISPIM members represent many sectors, including the research, industrial, consulting and public sectors. Our guests today are two members of ISPIM. First is Professor Doctor Henning Breuer, who is a professor of business and media psychology at University HMKW in Berlin and who also leads an innovation consulting company called UXBerlin. Also, we spoke with Roman Meier-Andrae, whois the Global Innovation Lead Connected Services at Group PSA Peugeot Citroën.
We discussed values-based innovation management and the process of conducting ethnographic studies to create innovative solutions for user experiences. Henning uses anthropological methods to conduct research regarding innovation and business management. He worked as visiting professor at Waseda University in Tokyo and as a post-doc at the University of Chile. In addition to academic roles, he worked on an interim management position as director of research and innovation for Deutsche Telekom Innovation Laboratories in Berlin. Roman has a passion for consumer-centric innovation and digitalization of services, and he is particularly enthusiastic about re-imagining connected mobility. He worked for Opel and General Motors before joining PSA Peugeot Citroën.
In this section, we want to highlight the main lessons learned from our podcast conversations and create a snapshot of these interesting conversations with bright minds with easy key points and categories.
ABOUT VALUES-BASED INNOVATION MANAGEMENT
- Use ethnographic studies to discover consumer values and preferences
- Easy to prioritize based on consumer and company values
- Allows for quick decision-making and the ability to start short-term projects that respond immediately to consumer values and maintain the long-term innovation evolution that improves a product
- Compare new ideas with the recorded consumer values to make a strong point during idea selection meetings
- Create a business roadmap based on consumer values
- Maintain a long working relationship
- Keep in touch and talk about new tools and methodologies
- Try new methods and new ways of working together on new projects
- Relationships should remain stable even when innovation changes
- Keep in touch constantly and chat about work and non-work related topics
- Brainstorm together on new findings from conferences and try them in new environments
- Look beyond the project by not only thinking of how to deliver this one outcome
- Create a trustful relationship
ABOUT BEING AHEAD OF THE GAME
- Keep your consumer values in mind
- Observe what your consumer needs are
- Understand the big trends
- Identify new disruptions and anticipate them
- Know what is happening around you and connect the dots
- Differentiate the important from the noise
- Listen to podcasts without the time constraint
ABOUT INNOVATION IN AUTOMATION
- Consider global mobility platforms
- Support growing megatrends of electric cars, autonomous cars and shared cars
- Know how and when people will interact with cars while driving
- Think of a car as a node in the mobile life
- Create seamless integration of services for the car
- Encourage a dramatic change in current mobility
Prof. Dr. Henning Breuer
Professor of Innovation and Business Anthropology, University HMKW
Consultant and owner, UX Berlin
Read a personal interview with Prof.Dr. Henning Breuer, and his Golden Rules for Living here.
General Manager of Innovation Connected Services, PSA Peugeot Citroën
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